LUMENE.COM TERMS & CONDITIONS

10.9.2018

1 GENERAL

Lumene.com is an online store maintained by Lumene Oy, Lasikuja 2, 02780 ESPOO, business ID 2377940-8 (“Lumene” or “us”).

These Terms & Conditions apply to the customer’s (“Customer” or “you”) use of the Lumene.com website (the “Service”) and to all orders placed through the Service.

You must accept these Terms & Conditions in order to create an account or to place an order through the Service. By accepting these Terms & Conditions, you agree to be bound by them in their entirety.

Orders are subject to the Terms & Conditions in force at the time of the order available at Lumene.com. Lumene reserves the right to update the Terms & Conditions without prior notice. The Customer will be informed of the update by email or when the Customer logs in to their account at Lumene.com (registered customers) and/or the next time the Customer purchases products through the Service.

For clarity, these Terms & Conditions do not in any way limit a consumer’ rights under the mandatory provisions of the Finnish Consumer Protection Act.

For information on how we process the personal data that our website visitors and online store users, such as you, share with us or which we collect automatically when you use our website or online store, please read our Privacy & Cookie Policy

If you have any questions or complaints, please contact us through the contact form here or by email to hei@lumene.com.

 

2 ORDERING FROM LUMENE.COM

The agreement between Lumene and the Customer is deemed concluded when Lumene has confirmed the Customer’s order placed through the Service, and the Customer has received an order confirmation from Lumene by email. The Customer has the right to cancel the order until it has received the order confirmation, in which case Lumene shall return all payments made by the Customer or its credit card company in connection with the order.

Placing an order trough the Service does not require registration.

Children under 15 years old are not permitted to place orders without the consent of a guardian. Lumene retains the right to refrain from selling products to children under 18 years old.

Lumene may reject the Customer’s order, cancel the agreement or change the terms thereof, if the Customer has provided an incorrect identity number or other erroneous information.

The product’s price is the price indicated in the Service at the time of order. Delivery costs determined by the chosen delivery method will be added to the product’s price at the checkout. All prices are in Euro currency and include VAT.

The estimated delivery time is indicated in the order confirmation, at the checkout and/or on the respective site of the product in the Service. The typical delivery time in domestic deliveries is 2–3 business days it being understood that delays may occur depending on postal services, inventory and other reasons. Where the products are delivered abroad, the delivery time may be longer. [For international deliveries, please see the typical delivery times here.

In the event a product is temporarily out of stock, it cannot be replaced by another product or delivered as subsequent delivery. In such an event Lumene will refund the product’s price to the Customer automatically.

Lumene is not liable to compensate the Customer or to fulfil its delivery obligation if the products are no longer available or in case of errors in the Service (e.g. errors in product descriptions), erroneous prices or information regarding the stock situation. Lumene is entitled to correct any such errors and to change or update any information in the Service at any time. Lumene has the right to cancel an order in case the price indicated at the online store clearly differs from the market price due to a pricing error.

 

3 DELIVERY OPTIONS

We offer both domestic and international delivery. For deliveries abroad, please see the list of available countries here.

You may choose from the available delivery options listed below:

  • Pick-up from a local post office (the Customer collects the package from a post office)

Lumene reserves the right to change the method of delivery after the confirmation of the order. The customer will not be charged for any additional costs due to changes in the method of delivery.

Where the package is to be collected from a certain point of delivery, the Customer must collect it within the time period specified in the notice of arrival. If the package is not collected, Lumene has the right to charge the Customer for direct costs incurred from the handling of the uncollected package.

Upon collection of the delivery, please check the condition of the package for possible damages. In case the package has been damaged during the transportation by the transport company, please report the damage immediately at the point of collection. After making the damage report, remember to contact us to agree on a new delivery.

 

4 PAYMENT OPTIONS

You may choose from the available payment options specified below:

  • Credit and debit card
  • Klarna

Payment by cash on delivery is not an available option.

 

5 WITHDRAWAL AND RETURNS

You have the right to withdraw from the contract within 14 days from receiving the product(s) by informing us of this through the contact form available at https://www.lumene.com/contactus.

The limitations for the right of withdrawal under Chapter 6 Section 16 of the Finnish Consumer Protection Act apply. The right of withdrawal does not apply in the event a sealed product that cannot be returned due to hygiene reasons has been opened.

The product(s) must be returned within 14 days from the date when you informed us of your intention to withdraw from the contract. The products must be returned properly packed, in good condition and in th original box and/or packaging. Lumene will pay the return costs in Finland and Sweden, if the product(s) are returned within the 14 days period. Please note that in case you return the product(s) from another country, you must return the product(s) on your own cost.

The Customer is responsible for the product’s condition after accepting delivery and during the return transport. If the returned product has been used in violation of the duty of care belonging to the Customer, Lumene may charge the Customer for the product’s depreciation in value up to the full price of the product, as well as the return costs.

In case the product received by you is broken or defective, please refer to section 7 Defects and Support below.

 

6 RETURN OF PAYMENTS

We will return all payments received from you (except delivery costs and additional costs resulting from you choosing a delivery method different from the most affordable standard method offered by us) without undue delay and at the latest after 14 days from the receipt of the notice of withdrawal. We may, however, refrain from returning the payments until we have received the products or you have demonstrated the return of the products, whichever is the earlier.

Please store all the documents related to the return carefully until you have received confirmation on the receipt of the returned products from us.

The payments will be returned by using the same payment method you have used in the original transaction. You will not incur any costs due to the return of the payments.

 

7 DEFECTS AND SUPPORT

Lumene’ is responsible for the statutory liability for product defects under the Finnish Consumer Protection Act. Unless otherwise provided by mandatory law, Lumene’s maximum liability is limited to the price of the product ordered and deemed defective.

In case the product received by you is broken or defective, please contact us without delay. In all matters relating to orders from Lumene.com (including complaints), you can reach us by using the contact form available at www.lumene.com/contactus or by email at hei@lumene.com.

 

8 PROMOTIONAL DISCOUNTS AND SPECIAL OFFERS

All promotional discounts and special offers at Lumene.com are subject to special terms and conditions available from time to time at the campaign information page at Lumene.com.

All promotional discounts and special offers are valid for a limited time. Lumene reserves the right, at any time in its discretion, to cancel any promotional discount or special offer before its expiry.

Promotional discounts and special offers may be limited to specific products featured at Lumene.com. Eligible products are subject to change in Lumene’s sole discretion.

Promotional discounts may be redeemed only once, and only one promotional discount may be redeemed per order. Promotional discounts must be redeemed before the order is confirmed and cannot be applied to the purchase after Lumene has sent the order confirmation.

Promotional discounts are non-transferable, not for resale, and not redeemable for cash.

 

9 FORCE MAJEURE

Lumene is not responsible for delays or damages caused by an event of force majeure, meaning an unforeseeable event or change in circumstances that is beyond Lumene’s reasonable control, such as delays caused by the actions of a logistics operator. Lumene will inform the Customer of the force majeure event without undue delay.

 

10 SERVICE AND MATERIALS AT LUMENE.COM

Lumene retains all rights to the information and materials displayed in the Service. Copying materials (text, pictures, prices etc.) from the Service without permission is not allowed. The materials are intended only for the purposes of reviewing Lumene’s products and making a purchase decision. In particular the information displayed or any images in the Service cannot be collected to be used in other (online) service or otherwise.

The Service may include links to websites maintained by third parties. Lumene is not responsible for the contents of such websites.

Linking to pages other than the main page of the Service is allowed only on Lumene’s prior consent.

 

11 DISPUTE RESOLUTION

All disagreements and disputes shall primarily be resolved through negotiations. In case a disagreement arising from the contract cannot be resolved through negotiations between the parties, the Customer may take the issue to the Finnish Consumer Disputes Board (http://www.kuluttajariita.fi) or a similar dispute resolution body, where applicable.

Check for your local dispute resolution body online here. You may also use the Online Dispute Resolution platform available at http://ec.europa.eu/odr.